Customer Testimonials
Always helpful, they are great about working with the time you need to come in for service
Didn’t, keep their word. Said they changed the oil and didn’t. Didn’t give my credit for not changing oil. Didn’t change tires. Under warranty didn’t arrange to have vehicle towed in when broke down. Had to pay for vehicle to be towed. Haven’t received all my money. They said not to bring anymore business up there.
I feel we got a good price for a new car. We was in and out pretty quick. Downside, our test ride was around the parking lot. The finance manager really lay the lies and xx on me to sell me service contracts. I knew the things he was saying wasn't true. I'm very knowledgeable about cars and have worked at a couple dealerships myself. But overall I got the car I wanted at a fair price
Quick service. Polite staff easy to get an appointment. Everyone is friendly. Good customer service
The sales team made buying my car so easy and they have been extremely helpful answering my questions even after I drove my new purchase home. Also, there wasn't any pushy hard sell. I was able to enjoy a relaxed, friendly atmosphere. I appreciate that.
When purchasing a new vehicle, you may have some built up anxiety just based on previous experiences, by chance that did cause you to STRESS-OUT! Well, Modern Subaru of Boone is the place to go for STRESS-FREE purchasing! Peyton was my sales person, and he made everything SO easy! I called him to let him know I had my eye on one of the vehicles supposedly on the Boone lot; however it had not yet been delivered. Within 2 days, he had coordinated all the details, even offered to deliver my 2024 Subaru Outback to my doorstep!! WOW! Although I declined the ... Read More DealerRater - Sep 27, 2023
My second Subaru crosstrek with Modern and I couldn’t be more satisfied. Professional and compassionate to our needs.
My experience was a good one. I got the car I wanted at a fair price and with minimum fuss.
I would have given this 0 stars but google won’t allow!! This was a horrible experience. Went to look at a vehicle in which I had every intention of buying, until it came to negotiations, I mentioned I didn’t want haggle but would be reasonable, when it came down to it left without purchase and felt insulted I will never go to this dealer again. The very same thing in which I was told I was crazy for asking for was presented to me on first look at another dealer. I wish I had a name to warn you ... Read More DealerRater - Jul 30, 2023
Pleased with their desire to work with us and get the car we wanted in. Everyone was pleasant and professional.
I appreciate the staff, didn't feel pressured, clean and comfortable waiting area. This isn't the closest dealership to my home, but it is the one I prefer!
I had a great experience at Modern Subaru of Boone. The people are friendly, knowledgeable and professional. The service was great and get quick.
The dealer helped me find the exact car that I wanted, then delivered it to my door and took time to demonstrate and explain how all the cool new stuff like Apple Car Play worked.. I look forward to my first visit to the dealership to get service and more instruction from these super people.
A great place to have your car serviced Knowledgeable staff. Like working with Matt Green
I was really impressed with the sales lady Carly Mansfield not only did she tell me all about the car but she new all the answers to my questions. I had a great experience with the finance guy I don’t remember his name but everyone I came in contact with was very friendly. Now Modern Subaru has a customer for life and I will spread the news where to buy a Subaru. Truely Thank You
Superior car service. Superior customer service. Would recommend Modern Subaru to friends as well as family.
Truly awful service, did not repair the primary problem and broke more than they fixed. Guess brakes are as optional as actual customer service. If you need ANY work on your Subaru or Toyota, take it somewhere else.
Chris Toliver was personable, professional and courteous. I couldn't be more pleased with his service. I felt like a person instead of a customer. Tony Fortune
The vehicle was advertised online at a price and I contacted the dealer to make an appointment. The online contact person called the day of the appointment and said the vehicle was not going to be put on the lot for sale. It was going to be whole selled.
I went to another Subaru dealer first. I bought not one but two brand new cars from Modern Subaru. Hayden was a great salesperson and was a great communicator every step of the way. The virus made car buying a bit different and he made it easy
Nightmare. We thought we had the best buying experience for our son's new car - Anthony made us feel so well taken care of. Even obtaining NC registration and license plates. We didn't find out till 2 months later that Modern Subaru of Boone somehow managed to register and plate the vehicle without adding it to the insurance policy we provided them with. Since they registered the car and provided license plates, we never dreamed that our son was driving an uninsured vehicle (he is insured on all our other vehicles on the policy provided to Boone.) Two months ... Read More DealerRater - Nov 9, 2019
The service was so polite and friendly from the first point of contact to the completion of the repairs. Outstanding staff. You have a customer for life.
Upon entering Subaru's premises, the greeting we received was friendly without any high pressure sales pitches. Geoff asked just the right questions and directed us to the vehicle that would best fit our lifestyle (2020 Forester). The entire experience was in a relaxed atmosphere (loved the mountain scenery on the back wall) and our new vehicle was "signed, sealed and delivered" in just over a couple of hours. Previous experiences with other dealerships have left us exhausted after a four hour process. Thank you Geoff and Modern Subaru of Boone!
A cheerful greeting from an obviously experienced dealer set a very good tone for the experience. Quick! & efficient. I've bought cars before & the negotiations dragged. Not this time! A fine tuned experience. Thanks for technology that worked & G Kelley that can make it happen. Everyone was gracious, friendly, not pushy but helpful. (Ordinarily I avoid the sales group) Geoff Kelley was being helpful in a stressful situation. Service people jumped on our problem. Geoff helped orchestrate our entire experience.
Having brought our 2017 Crosstrek in for service, I must say that I was completely surprised when we left with a brand new 2019 model!! How did that happen, you ask? I guess you could say they made us an offer we couldn't refuse! In addition, everyone was totally friendly, professional and eager to please us!
We were warmly greeted ( while overlooking our late arrival) by Kendall Barry and others. He knowledgeably pointed out the features in the two Brown and two White Outback Touring models on your lot. He was very helpful in easing us into a driving experience and use of the many features therein.
Our buying experience has us feeling like we did receive a good buy on the vehicle and we want to ensure that our friends and neighbors are well aware of your cordiality and competence but also of the better-than-expected value and treatment we received on your sales floor.
I ... Read More DealerRater - Aug 9, 2019
I cannot begin to rave enough about the AMAZING experience I had at Modern. After an nightmarish attempt to shop at the local dealer, Modern went above and beyond to make sure we were satisfied. The entire process and all encounters were highly transparent, clear, and compassionate. Joe Toliver came in ON HIS DAY OFF to process the deal that we had communicated, and Kayla Poole was an absolute gem answering all my (MANY) questions quickly. Every single step of the process with Modern was seamless! Thank you; we will be back!
We purchased our new, 2019 Subaru Forester Sport from Modern Subaru in Boone, NC on August 2nd. Brad Collins was our sales consultant. Thoughout the purchasing process Brad was exceptional in his help in addressing our questions and concerns. When we plan to purchase our next vehicle we will contact Brad and have him help us through the process, again. Thank you Brad - great job
Our sales person was Kendell at Boone location. He was extremely accommodating and worked with us in every way with our schedule and finding the exact car we were looking for. He made our buying experience pleasurable and fun.
Great customer service, excellent help with any questions and concerns. Overall environment was very comfortable and made the car buying process a whole lot easier!
Salesman was courteous, knowledgeable, and ready to find the answers if he didn't know them. So far, I have no complaints. Wish me luck!
We love Modern Subaru in Boone, NC. Everyone is so nice and helpful. The salesman Shay was very informative and helpful. Tony that helps with financial part is funny and very good at his job.
We had a great experience with Modern Subaru. We would recommend them to anyone. The dealership was clean and inviting. The staff was very courteous and helpful.
Aaron Burchette and Chris Poe provided the very best service experience possible.I would recommend Modern hands down over other Dealerships. Give them a try you will not be disappointed.
This vehicle is for my wife. I wanted her to have an AWDvehicle since we live in the Blue Ridge Mountains. We have owned Fords, Chevys, Mazda’s, and Toyotas. I currently have a forester that I purchased at this dealership and I am very happy with the vehicle and the dealership. Our experience with this purchase was excellent! We are pleased with the Outback. Our sales agent was patient with listening to our needs and made the purchase experience painless
Our visit here was quick and to the point. Salesman and finance manager were friendly and down to earth. Salesman demonstrated how features worked during test drive such as the Xmode. So far I am very pleased with our Subaru and Modern Subaru.
Sales staff very helpful and friendly and patient Felt like we were given a good deal tried to deal with dealership closer to where I live but could not deal with them Modern Subaru far above the local dealership in courteous and fair dealing
Aaron Verholek, the Sales rep. who worked with us, was more then helpful. That simply means that he not only answered our questions but showed us ..through our discussion....how important our satisfaction was to him.and to Modern Subaru. This was an excellent car buying experience.
This was the best car buying experience I have ever had. I had a lot of questions and Aaron took his time to answer all of my questions. Exceptional customer service.
had a very pleasant car buying experience with Hayden Honeycutt. He was very knowlegeable and explained everything in detail. He was very helpful, A super nice guy,
From the very beginning of the two days I spent with Modern Subaru dealership, I was very pleased with the time Mr. Hayden Honeycutt spent with me. He was very gracious and understanding of the questions that I needed answers to. I am also looking forward to a follow up visit with Ms. Jodi Carter to learn more about my Subaru. I feel very comfortable with being able to call Hayden with questions and concerns.
We recently were "rear-ended" by an 18 Wheeler on I-95 in Georgia while driving to our home just outside of Boone, NC. Our beloved 20 year old Mercedes, which was in immaculate condition, was declared a total loss by the insurance company. Thankfully, none of us were hurt in the accident, but we found ourselves forced to purchase a car way in advance of our original plan. We were greeted with great professionalism and empathy by the entire staff of Modern Subaru and especially by our Sales representative, Brad Collins. Brad took great care in showing us new and previously ... Read More DealerRater - Jul 24, 2018
Luca Wilbur is a great communicator. He offered guidance and was very helpful through the sale. The Financial advisor was also very helpful and thorough. I will buy my next car from Modern Subaru.
When I purchased a new Subaru in 2013 at a dealership off the mountain, I faithfully serviced the car through Modern's service department in Boone. I cannot say enough about how professional, caring and expert the service team is. Steve, James and Chris are always positive, upbeat and willing to go the extra mile to make sure you get what you need. And though the service team encouraged me to speak with a sales rep when I asked about new Subaru's, I hesitated.
Then, my teenaged daughter was in need of a used car and wanted a Toyota so ... Read More DealerRater - Jul 2, 2018
Was in the market for a Subaru Forester or Impreza sport. Ended up going with the Forester and I couldn't be happier. Joe, our sales representative was very paitent and transparent! No pressure and the car buying process was smooth! Very friendly staff. Go see Joe for your next Subaru.
I drove quite a distance to do business with this group and there was real purpose in doing so.. I purchased my 3rd Subaru. I requested a few extra accessories which were installed quickly by a fab service team; over seen by Chris Poe. The car was ready for delivery, The numbers and paperwork had been agreed upon and docs were ready for signing when I arrived at the dealership . Thank you, Laurel Roberts (Sales) and John Campbell (Sales Mgr). The next step was a seamless finance experience with Tony Vermer. Will I be back? Of course....
Scheduled online. Staff was ready for me and finished my oil change, tire rotation and brake inspection and state inspection in no time at all.
We just drove off in a 2016 Subaru Legacy. Liam and Hayden were excellent. Wonderful customer service. I highly recommend these guys. They took such good care of us. I will be back.
NO PROBLEMS FROM START TO FINISH. MRS. ROBERTS WAS OUTSTANDING TO WORK WITH. PROFESSIONAL , POLITE , KNOWLEDGEABLE , JUST AN ABSOLUTE PLEASURE. YES I WILL BE RECOMMENDING MRS. ROBERTS TO FAMILY AND FRIENDS.
Friendly, knowledgeable, and very helpful at explaining things about the new vehicle. This is my first Subaru and the experience was very easy and hassle free.
Great deals and great service. Joe Tolliver is superb. No heavy pressure, just honest dealing. His product knowledge is outstanding also. Will buy again from Joe and Modern.
Modern Subaru lived up to the online reviews that I read. Joe Tolliver was very friendly, knowledgeable and helpful without being pushy. I was extremely nervous about purchasing a new vehicle and he recognized this and help put me at ease. Tony Vermeer was also extremely knowledgeable and made the financing and finalizing of the deal extremely easy. Thank you both for doing such a great job! Look forward to working with you in the future!!
Laurel was very nice to work with! Made the whole process very easy too! The finance person was great too! Happy to keep our business local!
I had been working with Laurel Roberts and Adrian Lewis on purchasing a 2018 Subaru Forester. We negotiated until we came to a price with several incentives thrown in. I sent 2 emails to Laurel the night before I was to purchase to confirm. She did not respond which was very unprofessional and inconvenient as I had secured school pick up time for my son. Fortunately I emailed the next morning to let her know I was coming over. She returned the email quoting a price that was $2,340 higher than the negotiated price in the email. Obviously it was of no concern ... Read More DealerRater - Jan 30, 2018
From test drive and negotiating price to finishing the finance process it was well worth my time. Brad Collins was knowledgeable about the car and made sure each step was easy to complete. The staff overall was friendly. This is NOT a dealer interested in ripping anyone off. Would recommend them highly.
Upon arrival I was greeted and paired with a salesperson, Laurel Roberts. We knew our facts going in to purchase either an Outback or Forrester. Laurel showed us her inventory and I test drove a 2018 Forrester. She helped us compare features and I chose the Forrester. They worked with us on pricing and I bought it on the spot. It was a pleasant experience and all the additional staff were pleasant, informative and helpful. I would recommend this dealership to anyone.
The usual stressful experience was turned into a Pleasent and painless one thanks to Mr. Brad Collins. He took the time and effort to make us comfortable, knowledgeable and professional.
They were informative, efficient and attentive to our needs. They worked on giving us the best price for our trade-in and price on the new Forester Subaru.
Salesman Joe Toliver was the consummate professional. His interaction with us during our visit was a great part of our satisfaction. He had a commanding knowledge of the product and presented it in a most satisfactory manner. Very pleased overall.
Courteous, patient, knowledgeable, when he doesn’t know something, seeks out answers, helps problem solve credit freeze, explains well, personable.
When Brad approached me asking how he could help, I asked him if I had to repeat myself all over again as to what I wanted, what was offered to me etc. by Adriane in our telephone discussion earlier in the day. It would have helped had the manager filled him in on our telephone discussion and her offer so that my time was not wasted. Then, Brad could have personalized his approach more, revealing good communication between management and ... Read More DealerRater - Oct 26, 2017
5 stars- this dealership offers this best buying experience I've ever known. No high pressure sales; we knew exactly what we wanted and got just that.
This dealership will go above and beyond to help you buy or lease a Subaru. The staff here was very friendly and supportive. Thank You !
Loved this car from a brochure, then couldn't quit dreaming about owning it after I test drove it. Tried not to give-in too soon, but couldn't wait to find an excuse to go back by the dealership.
Joe Toliver made the process unbelievably enjoyable. Minimum pressure, maximum information. The vehicle orientation Joe gave us was the most comprehensive I have ever experienced. Zack Alton made the financing angst free. My wife and I had originally brought our 2012 Legacy in for service and made the mistake of looking at the new models while waiting. The differences between 2012 and 2017 are amazing. We ended up trading in our 2012 for a 2017.
The in-person sales people at Modern-Boone were very personable, low-key, and not high-pressure. We pretty much knew what we wanted before the test drive. The process for the paperwork was a little long, but not excessively so. Appears to me to be a well-run shop (at least on the sales side, can't tell about the service side).
Loved working with Adriane. She was pleasant, eager to help and patient with our long distance buying process. She was everything a car sales person should be. Would definitely use Boone again.
Hayden was knowledgeable and professional. Tony in finance was helpful and explained the process as I signed documents. The process was smooth and I will certainly recommend Modern Subaru.
Service is exceptional both on the sales floor to the finance dept to the service dept. We are very pleased! Great experience! Aaron our salesman is great! That's why we came back to buy from him again. He stays in touch with us after the sale to make sure we are satisfied and don't have questions.
I absolutely hate to buy a new car. But I had to. I had not bought a new car in 15 years and I could not have gone to a better place! The entire staff was great. Geoff was very knowledgable and answered all 100 questions I had!!! Patience along with integrity are definately attributes he possesses. I am a straight shooter and I admire that attitude in return. I felt like the entire staff was honest and upfront and that they sold me the best car for my needs. Tony did a great job explaining the financials which was not an ... Read More DealerRater - May 31, 2017
An extremely satisfying experience from beginning to end. Needed a car and wanted a lease option. The staff made the perfect match for me. The entire process very comfortable and without pressure. Especially like the scheduling of follow up appointments. Went out of their way to get the car to me the same day.
Every one very friendly and helpful. It was a good experience. No pressure. Joe Toliver very knowledgeable and helpful. Jodi explained things about car very well.
We just bought our second Subaru from Modern had the same personalized buying experience as the first time. Adriane, our Sales Consultant, as was the fist time, was great. We provided some basic input as what we were looking for and she showed us around, explained the various models, and gave us time to think and decide what we wanted. Keyword = What WE wanted. No pressure, no sales talk, no problem. The experience was rounded out with Tony, the Finance Manager, who took our information, gave us solid finanancing advise and we closed the deal. This is how car buying ... Read More DealerRater - Apr 24, 2017
The dealership was great had a lot of vehicles to choose from very imformative . Would definitely refer everybody to you.im going to tell all my family and freinds
All staff very helpful and I have already referred others. This new facility was easy to get to and very clear markings made it easy to figure out where to go for service.
This is an excellent dealership. They are straightforward and honest in their sales approach - no pressure, no gimmicks, no hidden costs. They are fair and considerate in their dealings. I am fully satisfied with my most recent experience in leasing a new vehicle from them. This is the fourth Subaru I have purchased or leased from this dealership.
I chose Modern because Luca communicated so well online and on the phone. He was pleasant and friendly without being condescending or cutesy. He was forthcoming with the info I needed, unlike some other companies I contacted. In person he was just as good. Everyone there was so nice and knowledgeable. Tony explained the financial details clearly and patiently and even Haydn, who greeted us outside, made us feel at home. The facility is lovely too.
The sales person was very knowledgeable and patient. She took almost 4 hours to help us determine our needs and would be the best fit. Ehen we left the dealership we were fully educated on how to use all the features.
This is the tenth car we have purchased during our marriage. It was an easy process. Luka provided excellent feedback on the price of the car, discount, approximate trade-in estimate, and the final out the door price via email in advance of our visit. During the test drive, he explained the many features of the Subaru Outback we purchased. Kevin was extremely helpful during the financing step. We completed the entire visit in about three hours. Great customer service, great facility, great staff.
The salesman spent time finding out what we needed and wanted and then found us the perfect vehicle. He was very friendly and very informative.
My wife & I drove up from Charlotte because we have several family members who have dealt with Joe at Modern Subaru, and they all raved about how good their experience was. We test drove three different models, and ended up choosing a silver 2017 Subaru Outback 2.5i Premium with Moonroof Pkg+PRG+Navi+EyeSight+BSD+RCTA+High Beam Assist+Starlink. Joe made the process of the trade & financing easy and clear, and there was no back-and-forth. Once we settled on the car we wanted, he showed us the best deal first. Tony made completing the paperwork a breeze, and ... Read More DealerRater - Feb 5, 2017
We just purchased the third Subaru for our family from Modern. Our first purchase was made after test driving and speaking with sales reps of other brands for several days, not really considering a Subaru. We went to a Subaru dealership because we happened to be in the area and wanted to see if they had a vehicle that would seat five adults comfortably. Surprisingly, we found the Legacy sedan. I then did a computer search to find one in inventory with exactly what we wanted on it in NC, and found it at Modern in Boone. I called and ... Read More DealerRater - Jan 31, 2017
They were very helpful showing us how to operate all the features of the car; Took us out to drive and explained fully how to operate all the features..
Thanks for some great problem solving this week. We're happy to drive out with our new Subaru and first time leasing. Excellent and patient information regarding this process. Dr. Liz Rose
Great service, very informative. Quick turnaround and the service manager and the service writer were very friendly and helpful. Will be back for future needs!
They were very good explaining what would be done for my car and the exact cost. We were a little late getting back to the dealership to pick up the car and the staff were very accamodating and understanding about the delay. (It was the end of the day and time to go home!)
everyone was very helpful and nice. my dealer seemed to go out of his way to make sure i was getting what i wanted. so far i am really pleased with the car also. thanks for a good experience.
Salesman was eager, friendly and helpful with the showing of the new car. Signing the papers to finalize the sale was very smooth and quick. It was all her comfortable.
There was no pressure . Also Robert was very knowledgeable about your products. He was asked lots of questions. He did everything we asked. Our experience with him was excellent. Every experience we had that day was great. Nice people from the showroom to the garage. We highly recommend Modern Subaru of Boone North Carolina.
called and made a appointment. very polite staff. Dee Dee was very helpful.she checked us in and ask me if we wanted to wait and we told her we would come back. As soon as work was done she promptly called us. was a wonderful experience and we will be returning as needed.
This is a review of my experience dealing with the service department. Back in early February, I bought a used 2007 Mercury Mountaineer from Modern Subaru of Boone. I live in Greensboro, and the reason I went this far to buy is because the car only had about 75k miles on it. I thought it might be a good car, one owner new tires and more.
The car came with "Smart Buy" warranty, so I was confidant with my purchase. This warranty supposedly involves a 150 point check before delivery. However, in March, I discovered the rear window defroster didn'... Read More DealerRater - Dec 7, 2016
Everyone I dealt with was very nice and helpful. I'm so pleased with all. My very first time of purchasing a brand new vehicle and I could not happier at my experience. Thanks to all!!
Have bought two Subarus from this dealership in fact from the same salesperson. Very courteous and efficient. Used the servicecenter twice. Same experience there as well.
Went there to see Adriane (based on other reviews of her), settled on Forester and got together on the price - done deal. If your past car dealer experiences rank right up there with root canals, you will be pleasantly surprised with your Modern experience!
My salesman was extremely knowledgeable about the vehicle I was interested. My decision was not rushed and every step of the process was explained in great detail. The dealership was really nice and they have a huge selection. Overall it was a great experience.
A very friendly staff who clearly know their product and willingly answered any and all questions. They listened to our concerns, detailed the workings of the vehicle features, and quickly arranged a test drive in a location I had chosen to be certain we would be satisfied with the vehicles performance. There was no pressure to purchase, but rather more of a friend showing a friend how something works and performs.
We selected the Subaru Outback, and the purchasing process was very efficient and professional. I highly recommend the Modern Subaru dealership for a wonderful fact finding and ultimately purchasing ... Read More DealerRater - Oct 17, 2016
He was not pushy .he way very helpful. These folk are in the business of meeting customer needs and being fair in pricing. Were Extremely knowledgeable.Kevin Hecht.
If you are in the market for a new Subaru and live in the NC Mountains, definitely visit Modern Subaru in Boone! The friendliness, expertise and knowledge of their product is top notch plus they make buying fun.
I have a 2015 Subaru Legacy 3.6R Limited and I called about a recall. They didn't have the part so they put me on a list. They called when the part came and let me know that there was also another recall that I needed. We scheduled the service. They had coffee and bagels(It was a 7 am service so I was in need of caffeine). The service tech let me know that I was also needing to have my tires rotated as I had not had that done and it was part of the warranty. Best service quick and ... Read More DealerRater - Sep 21, 2016
These folks are in the business of meeting customer needs and being fair in pricing. Were extremely knowledgeable regarding their product and its options. Would buy there again.
Modern Subaru serviced my car quickly and professionally. They accurately diagnosed an elusive problem. My service advisor, Jeff Wilson was top notch. I am definitely inclined to return for future service now.