J.D. Power Dealer of Excellence

 

"Modern Subaru of Boone is a J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience"

Our team takes tremendous pride in the exceptional customer experience we provide day in and day out for showroom guests from Lenoir and Wilkesboro, NC. This dedication to detail and the modern expectations of new Subaru and pre-owned car shoppers helps to differentiate what we offer from your run-of-the-mill dealership. Don't believe us? Our J.D. Power Dealer of Excellence designation proves convincing when it comes to this pristine status.

What is the J.D. Power Dealer of Excellence ProgramSM?

J.D. Power regularly recognizes the upper-echelon of dealerships across the country that meet specific Dealer of Excellence criteria they establish through a strict list of best practices. The purchase experience of customers from Elizabethtown TN and North Wilkesboro must meet modern expectations and impress from start to finish.

How Do Dealerships Qualify?

Utilizing feedback from over 25,000 consumers to gain an appreciation for where dealerships excel and fall short, this list quickly narrows down to the elite. Reviews are far from the only requirements, however, with top performance rankings in key customer satisfaction areas based on J.D. Power's Sales Satisfaction Index (SSI) StudySM also essential. To complete this three-step process for qualification, dealerships must pass through a rigorous audit and confirm their use of best practices outlined below, something our team here in Boone did successfully.

Best Practices Our Team Incorporates

To meet J.D. Power Dealer of Excellence Program stipulations, dealerships must list vehicle inventories and pricing online, commit to transparent and efficient negotiation processes with car buyers from Banner Elk and West Jefferson, and utilize a fair process for establishing trade-in values with customers. Additionally, F&I product menus must remain clear and easy-to-understand for a confusion-free experience.

Now that you understand the background of this program and the hurdles our team passed through to establish a J.D. Power Dealer of Excellence title here in Boone, it's time to experience our award-winning car buying experience for yourself! Stop by our convenient showroom location in Boone today to get started and contact our team with questions.


J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE

Modern Subaru of Boone

185 Modern Drive
Directions Boone, NC 28607

  • Sales: (828) 263-5439

Hours

  • Monday 09:00am - 07:00pm
  • Tuesday 09:00am - 07:00pm
  • Wednesday 09:00am - 07:00pm
  • Thursday 09:00am - 07:00pm
  • Friday 09:00am - 07:00pm
  • Saturday 09:00am - 06:00pm
  • Sunday Closed

Make an Inquiry

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